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Service / Office Evaluation

Please fill out the following form to submit an evaluation. Text marked with a (*) represents a required field.

Name(optional)
Institution *
Address *
City *
State *
Zip *
Phone *
Fax
Email *

Product Serviced *
Technician *
Date of Service *


Service Evaluation:
1.) The response of the technician was:	Was done in a timely manner Could have been done faster Was not done in a timely manner

2.) Was the service helpful for any future problems that could occur:	The technician answered all of my questions The technician explained to me what was wrong with my product and how it could be avoided in the future The technician was not helpful at all

3.) Was the technician personable and polite:	He/She was very polite and personable He/She was polite He/She was personable He/She was neither personable or polite

4.) Do you feel like everything was fixed and done right the first time:	Yes No Unsure

5.) Would you request the Technician again:	Yes No Maybe

6.) Was the technician on time the day of service and presentable:	Yes No


TSI Installation/Training Process:
1.) Was the installation training of your product done in a timely manner?	Yes No Unsure

2.) Were all your questions answered during the installation process?	Yes No Maybe

3.) Do you feel that you received adequate training after the installation was complete?	Yes No Maybe


TSI Office Staff:
Please provide the name of the office staff:

1.) Was the office staff pleasant when answering the phones?	Yes No Unsure

2.) Were all your questions answered in a timely manner?	Yes No Unsure

3.) Did you receive things that were requested in a timely manner? (i.e. quotes, invoices)	Yes No Maybe

4.) Were they polite and personable when dealing with any request that you had?	Yes No Unsure

If improvements could be made I would recommend:



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Service Evaluation:

TSI Installation/Training Process:

TSI Office Staff: